Return & Refund policy
For KUWAIT:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Return (pickup/restocking) is free of charge.
Delivery fees are non-refundable once an order has been fulfilled and dispatched.
To be eligible for an online return, your purchase must be made online, the item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@beutista.com or throw WhatsApp
Damages and issues:
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Please check your order upon receipt, and if any items are defective, damaged, or incorrect, contact us at info@beutista.comwith photos of the products, packaging and shipping label.
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While we take care to package your items securely, minor creasing or cosmetic damage to the outer retail packaging may occur during transit, especially for international deliveries. This does not qualify as product damage and is not eligible for refund.
Exceptions / non-returnable items:
Items that cannot be returned include: gift cards, and any items that have been opened or used.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item while the original item will be refunded back to you.
Refunds:
Once we receive and inspect your return, we'll assess it to ensure it meets our return policy.
If approved, the refund will be issued only to your original payment method. You will receive an email confirmation of the refund. Please allow several days for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at WhatsApp or info@beutista.com
If you have any questions or need further assistance, please reach out to us at info@beutista.com Thank you for shopping with us!
For GCC & Rest of the World:
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Shipping fees are non-refundable once an order has been fulfilled and dispatched.
While return requests can be initiated within 14 days, please note that return shipping costs for international orders are the responsibility of the customer, and these costs are non-refundable. The item should be shipped back to our warehouse in Kuwait. Restocking fees do not apply.
Eligibility for Return:
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Your purchase must have been made online.
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The item must be in the same condition that you received it unused, and in its original packaging.
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You must include the receipt or proof of purchase.
How to Start a Return:
To start a return for international orders, you can contact us at info@beutista.com or WhatsApp us. Once your return is approved, we will provide the necessary details, including the return shipping address. Please ensure your item is shipped back to us within 14 days of receiving the return approval.
Damages and Issues:
-
Please check your order upon receipt, and if any items are defective, damaged, or incorrect, contact us at info@beutista.com with photos of the products, packaging and shipping label.
-
While we take care to package your items securely, minor creasing or cosmetic damage to the outer retail packaging may occur during transit, especially for international deliveries. This does not qualify as product damage and is not eligible for refund.
Non-Returnable Items:
Items that cannot be returned include: gift cards, and any items that have been opened or used.
Exchanges:
For international orders, the fastest way to get the item you want is to return the current item and make a separate purchase for the new one. Once your return is approved and received, we will refund the original item’s price.
Refunds:
Once we receive and inspect your return, we'll assess it to ensure it meets our return policy.
If approved, the refund will be issued only to your original payment method. You will receive an email confirmation of the refund. Please allow 15 days for your bank or credit card company to process and post the refund, as international banks may have varying processing times.
If more than 15 business days have passed since we’ve approved your return, please contact us at WhatsApp or info@beutista.com
If you have any questions or need further assistance, please reach out to us at info@beutista.com Thank you for shopping with us!
